Terms and Conditions

These terms and conditions govern your access to and use of the Moozi Casino website, player account, games, virtual currency systems, promotions, and all related services operated by Moshy Gaming LLC. By registering an account, accessing the platform, or using any part of the service, you are agreeing to the rules and expectations set out on this page.

Please take the time to read through these terms carefully. They are written to be as clear and straightforward as possible, and they exist to make sure that every player understands how the platform works, what is expected, and what you can reasonably expect from us in return.

If you do not agree with any part of these conditions of use, you should not register an account or use the platform.

Who Can Use Moozi Casino

Moozi Casino is intended strictly for adults. You must be at least 18 years old to register an account or use any part of the platform. In some locations, the minimum legal age for participating in sweepstakes or gaming activities may be higher, and it is your responsibility to confirm what applies where you live.

It is also your responsibility to make sure that accessing and using this platform is lawful in your state or jurisdiction. Moozi Casino is currently available to residents of the United States, with the exception of the following states: California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Washington, and West Virginia.

Access may be restricted or unavailable in other locations at the operator's discretion. If you are located in a restricted area, you should not attempt to register or use the service.

Creating Your Account

When you register with Moozi Casino, you are required to provide accurate, complete, and current information. This includes your full legal name, email address, date of birth, and any other details requested during the registration process. Submitting false or misleading information is a breach of these platform rules and may result in account suspension or closure.

Each person may hold only one account. Creating multiple accounts - whether to claim bonuses more than once, to work around a restriction, or for any other reason - is not permitted and will result in the termination of all associated accounts and the forfeiture of any virtual currency balances.

Your account must be registered in your own name. Accounts cannot be created on behalf of another person, and they may not be transferred to anyone else.

Identity Verification and Account Checks

Moozi Casino may ask you to verify your identity, age, address, or payment method at any point. This is a standard part of operating a fair and responsible platform. You may be asked to provide a government-issued photo ID, proof of address, or other supporting documentation.

Verification is required before any Sweeps Coins can be redeemed for cash prizes. If you do not provide the requested documents promptly, or if the information you provide cannot be verified, your Sweeps Coin balance may be forfeited and your account may be suspended or closed.

These checks are in place to protect both players and the integrity of the platform. We appreciate your cooperation when they are requested.

Your Responsibilities as an Account Holder

You are responsible for keeping your login credentials private and secure. Do not share your username, password, or account access with anyone else. Any activity that takes place through your account is considered your responsibility, regardless of who carried it out.

Accounts are personal and may not be shared, sold, gifted, or used by another individual. If you believe your account has been accessed without your permission, contact our support team as soon as possible.

How Deposits, Purchases, and Balances Work

Moozi Casino operates as a sweepstakes-style social casino using a dual-currency system. Gold Coins (GC) are virtual tokens used for entertainment play only and cannot be redeemed for cash or prizes under any circumstances. Sweeps Coins (SC) are a separate virtual currency that can be redeemed for cash prizes once the applicable conditions have been met.

Gold Coins can be purchased through the platform using accepted payment methods, which currently include Visa and Mastercard. All transactions are processed in United States dollars (USD).

Sweeps Coins redemptions require a minimum balance of 100 SC and are subject to identity verification. The daily redemption limit is $10,000. Processing times typically range from one to three business days for standard requests, and up to five business days for larger amounts. Redemptions above $5,000 may require additional verification steps.

Payment method availability, processing times, and limits may vary. The operator reserves the right to apply reasonable checks before processing any transaction.

Gold Coins and Sweeps Coins - Understanding the Difference

Gold Coins are provided for entertainment purposes only. They have no monetary value and cannot be converted into Sweeps Coins or redeemed in any form. When you purchase a Gold Coin package, you are purchasing virtual tokens for use in gameplay on the platform.

Sweeps Coins are awarded through promotions, bonuses, the daily login program, referrals, mail-in requests, and other eligible activities. Each Sweeps Coin carries a redemption value of $1 USD, subject to meeting the 1x playthrough requirement and the minimum redemption threshold of 100 SC.

Sweeps Coins held in your account will expire after 60 days of account inactivity. To avoid forfeiture of your SC balance, log in regularly and stay active on the platform.

Bonuses, Promotions, and Offers

Moozi Casino offers a range of bonuses and promotional opportunities, including a welcome sign-up bonus, daily login rewards, a refer-a-friend program, first-purchase packages, mail-in bonus requests, and various time-limited offers. A VIP loyalty program with five tiers - Bronze, Silver, Gold, Diamond, and Black - provides additional rewards as players progress through the platform.

All Sweeps Coins received through promotions are subject to a 1x playthrough requirement before they become eligible for redemption. This applies across all game types on the platform.

Before participating in any promotion, please review the specific terms attached to that offer. Individual promotions may carry their own eligibility conditions, time limits, participation requirements, or restrictions. Key points that commonly apply include:

• Sweeps Coins expire after 60 days of account inactivity
• Both parties in a referral must complete identity verification before the bonus is awarded
• The refer-a-friend program is capped at 10 referrals per account
• First-purchase bonus packages are one-time offers and cannot be claimed more than once
• Mail-in requests may take up to one month to process

Promotional offers, bonus amounts, and program structures may be updated, adjusted, or discontinued at any time. Always check the current terms before participating.

Game Access and Platform Availability

Moozi Casino provides access to games from a wide range of software providers, including Pragmatic Play, Evolution Gaming, Hacksaw Gaming, NoLimit City, BGaming, Big Time Gaming, Betsoft, and others. The game library covers slots, table games, live dealer experiences, scratch cards, arcade games, and bingo.

While we aim to provide consistent and reliable access to the platform and its games, we cannot guarantee that every game, feature, or service will be available at all times or in all locations. Availability may be affected by your location, the device you are using, scheduled maintenance, software updates, or technical issues outside our control.

Games, promotions, and features may be added, modified, suspended, or removed at any time. We will make reasonable efforts to communicate significant changes where possible.

Fair Play and Acceptable Use

Using Moozi Casino means agreeing to use the platform honestly and in good faith. The following conduct is not permitted:

• Using the platform for any unlawful purpose
• Providing false information during registration or verification
• Creating more than one account to exploit bonuses or gain an unfair advantage
• Attempting to manipulate games, systems, or promotional structures
• Using automated tools, bots, or unauthorized software to interact with the platform
• Engaging in any form of fraud, including chargeback abuse or collusion
• Allowing another person to use your account

Violations of these account rules may result in account suspension, the forfeiture of virtual currency balances, and the permanent closure of your account.

When the Operator May Restrict or Close an Account

Moozi Casino reserves the right to limit access, suspend promotional eligibility, freeze transactions for review, or close an account if there is reasonable cause to believe that the platform rules have been violated, that verification requirements have not been met, or that the service is being misused in any way.

These measures are not taken lightly. They exist to protect the fairness and integrity of the platform for all players. Where possible, we will communicate with affected players through the contact details on file.

Errors, Technical Issues, and Malfunctions

From time to time, technical issues may occur. These can include display errors, incorrect balance readings, bonus crediting mistakes, game malfunctions, or interrupted sessions. If an obvious error occurs, the operator reserves the right to correct it in a fair and reasonable manner, which may include adjusting balances, reversing transactions, or voiding affected gameplay.

We are not responsible for losses or disruptions caused by technical issues that are outside our reasonable control. If you encounter a problem during gameplay or with your account, contact our support team as soon as possible.

Responsible Gaming

Moozi Casino is a sweepstakes social casino designed to be enjoyed as entertainment. Participation should never be seen as a way to generate income or solve financial problems. We encourage all players to set personal limits, take breaks when needed, and stay aware of how much time and money they are spending on the platform.

If you feel that your engagement with the platform is becoming a concern, tools and support options may be available. Reach out to our support team to discuss what options apply to your account. You can also seek support from independent responsible gaming organizations if needed.

Intellectual Property

The Moozi Casino website, including its design, branding, written content, software elements, graphics, and original materials, belongs to Moshy Gaming LLC or its licensors. You may not copy, reproduce, distribute, publish, or commercially exploit any part of the site's content without prior written permission from the operator.

Using the platform does not grant you any ownership rights over any part of the site or its content.

Third-Party Providers and External Services

Some games, payment processing tools, and technical services available through Moozi Casino are provided by third-party companies. These providers operate under their own terms and conditions, and their availability may be subject to their own operational limits and restrictions.

The operator is not responsible for the actions, errors, or service interruptions caused by third-party providers, though we work to ensure that the services integrated into the platform meet a reasonable standard of quality and reliability.

Limitation of Liability

Moshy Gaming LLC is not liable for losses or damages arising from circumstances such as technical interruptions, force majeure events, user error, unsupported devices, third-party service failures, or misuse of the platform. This includes any loss of virtual currency resulting from account inactivity, failure to meet verification requirements, or breach of these terms.

Nothing in this section limits liability in cases where the law does not permit such exclusions.

No Guarantees on Availability or Performance

The Moozi Casino website and all associated services are provided on an "as is" and "as available" basis. We cannot guarantee uninterrupted access, error-free operation, or constant availability of any specific game, feature, or promotional offer. Reasonable efforts are made to maintain a reliable and enjoyable platform, but some level of downtime or limitation is an unavoidable part of operating any online service.

Updates to These Terms

These terms may be updated from time to time to reflect changes in how the platform operates, legal requirements, or our policies. When changes are made, the updated version will be published on this page with an effective date. Continued use of the platform after an update is posted means you accept the revised terms.

We encourage you to check this page periodically so you are always aware of the current conditions of use.

Related Policies and Pages

These terms should be read alongside other relevant policies published on the Moozi Casino website, including the Privacy Policy, Responsible Gaming page, Bonus Terms and Sweepstakes Promotional Rules, AML and KYC policy, and Cookie Policy. Together, these documents set out the full framework for using the platform responsibly and fairly.

How to Reach Us

If you have questions about these terms, your account, or how the platform works, the Moozi Casino support team is available through live chat or by email at support@moozicasinos.com. We aim to respond promptly and helpfully to all genuine inquiries.

These terms exist to create a clear, shared understanding of how Moozi Casino works and what is expected from both the platform and its players. They are not designed to be restrictive or intimidating - they are here to make sure that everyone using the service has a fair, transparent, and enjoyable experience. By continuing to use Moozi Casino, you confirm that you have read, understood, and agreed to these conditions of use.